The challenge of definition

Over the past few weeks we’ve been researching and designing the intranet for LGSS, the local government shared service and its multiple customers. One thing that became obvious very quickly...

Personal hopes for 2015

À la Dave Briggs, I didn’t want to make any resolutions this year (like Dave, I feel like making resolutions means failure) but what I did want to do is...

Not a year in review post

Each Christmas the usual songs get played on the radio and most people tend to get into the spirit of things. One of my particular favourites is Stop The Cavalry...

Graham Williamson Research Award

Back in September I applied for the Graham Williamson Research Award offered through Socitm. I was lucky enough to be chosen as the winner and was presented with the award...

Reusing GDS Assets

This week we’ve been working on ways to improve the data we capture about users of our online services. We have reports coming out of our ears from phone systems,...